How to request a return
Sign in, open My Account → Orders, select the order and use Cancellation & Returns. Choose Return and refund, explain the issue and identify affected products. You can attach up to 3 photos. Follow review updates in the order page and Notifications.
Wait for return instructions
Do not send goods back before approval and return instructions. Our team will confirm the return address, arrangements and applicable return-shipping charges. After approval, submit the return tracking number in your order support request.
Inspection and refund
Returned products are reviewed before a refund amount is confirmed. The approved amount depends on the affected products and review outcome. A refund amount recorded in your account is not itself proof that money has been refunded.
Cancellation before shipment
For an unshipped order, submit Cancel before shipment from the order page. Cancellation requires review. A cancellation request is different from a product return; contact support to confirm the applicable refund before proceeding.