Your member account
Register with your email and a password. In your account you can manage orders, shipping addresses, contact details, product inquiries and notifications.
Placing an order
Choose product colors and specifications, enter quantities and add items to your cart. Each product requires at least 1 piece; specifications of the same product count together. Review your address and available shipping options at checkout.
When will my order ship?
Order processing takes 3–5 business days after payment is confirmed. This is preparation time before dispatch; air or sea shipping transit time is additional.
Orders and notifications
Open My Account → Orders to see order details and progress. Order and support updates are saved under Notifications. A status update is not a guarantee that a payment or refund has been processed.
Product inquiries
For a product not listed in our catalog, sign in and open Product Inquiries in your member account. Submit your requirements and follow replies there.
Need help?
Email info@roselumagift.com or message WhatsApp +86 18684657379. Include your order number for order-related questions.